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Frequently Asked Questions
You can find answers to the frequently asked questions below. Is your question missing? Please contact us.
Orders
We always do our very best to make sure you are 100% satisfied. If this is not the case, please send an email to support@unscriptedgallery.com and we will get back to you as soon as possible. For more information about the return policy, see our terms and conditions.
No, unfortunately this is not possible. In order to guarantee the fastest possible delivery of the product, we will immediately start working on your personal order. It is therefore not possible to cancel your order. For more information, see our terms and conditions.
To guarantee the fastest possible delivery of the product, we will immediately get started with your order! We apply the following rules for changes:
- Order placed on a business day before 4 pm? You can change your order until 4.30 pm.
- Order placed on a business day after 4 pm? Unfortunately, we cannot guarantee that we can implement your change. In most cases, our team has already put your order through and the order has already been processed.
- To change your order, please contact support@unscriptedgallery.com
Always check your spam or junk mail folder in your mailbox first. If it is not there, please contact us.
Shipping & Returns
Our delivery time is 2-5 business days.
All of our products are made to order. This means that we only produce the product when you place an order, so that we do not produce unnecessarily. It is therefore not possible to return a product. If the product is defective or delivered with damage, please send an email to support@unscriptedgallery.com and we will resolve the issue as soon as possible.
After you place your order, we will get to work right away. Once the product is ready for shipping, you will receive a tracking code via the email address you used to place your order with us.
We offer free shipping within Europe.
At the moment we only deliver within Europe. If you want to ship to another country, please send an email to support@unscriptedgallery.com for the possibilities and we will contact you as soon as possible.
Payments
We accept iDeal, PayPal, Apple Pay, Credit card, Klarna and Bancontact.
Materials & Artworks
You can order our prints in different sizes. You can select the desired size on the product pages. If you are looking for a specific size that is not listed at our shop, you can always contact us at support@unscriptedgallery.com to see what the possibilities are.